Shipping, Returns & Refund Policy

Shipping

We recommend that you provide as much information as possible in order to have an hassle free delivery. While registering in our website, pls make sure to provide:

Name

House/Apartment Number

Building Name or Number

Street Name

Post Code & City

Country

Contact Number [provide number that is always reachable]

Email [double check if you have provided a valid email id. Delivery updates are sent to the registered email]

Any other special instruction

We offer Free home delivery for orders as described below:

Country/Region Free Shipping Minimum Order
Belgium
Mol, Geel, Balen, Retie € 20
Beerse, Turnhout € 35
Netherlands
Eindhoven, Veldhoven, Valkenswaard, Reusel, Eersel € 45
Geldrop, Best, Oirschot, Nuenen € 55
Helmond, Lierop, Someren, Mierlo € 60

If the order does not meet the minimum amount for the above regions then a default shipping charge €3,99 will be applied. For orders from regions not mentioned above, shipping charge will be calculated based on the order weight.

Weight Shipping charges
Less than or equal to 21.5 kgs € 4,50
Greater than 21.5 kgs & less than or equal to 28 kgs € 7,75
Greater than 28 kgs & less than or equal to 40 kgs € 9,95
Greater than 40 kgs & less than or equal to 50 kgs € 14,90
Greater than 50 kgs € 24,95

We reserve the right to change or charge the shipping costs appropriately: if the shipping cost is incorrectly calculated or was unable to automatically calculate during checkout, we will recalculate the actual shipping costs & inform you before delivery.

You will be notified via email(s) the date/time of the delivery. Kindly make sure you are available to receive the order on the day of delivery. In case you are not available, pls provide an alternate address.

Perishable Items
  • If your order contains perishable items, pls make sure to have someone present on the day of delivery. Any delay in getting the order might affect the quality of the product & we will not take responsibility.
  • As soon as you receive perishable items (vegetables, fruits, paneer & other frozen items), it is customers responsibility to store them appropriately. We will not be responsible incase of improper handling of the items.
Ordered but not delivered

It can happen that customer ordered a product online but is missing. This may happen due to delay in updating the stock information. In such a case, the money equivalent to the missing product will be refunded in the form of a coupon. This coupon can be used by the customer on the next purchase.

Returns & Refund

Return

We, at Sree Krishna Supermarkt, take utmost care to ship the goods. In worst case, products can be returned within 5 days from the date of delivery. Our customer(s) has (/have) the right to return his or her order or product(s) within 5 days in the same condition they were received. Returns after the aforementioned days is not eligible.

The Product(s) can be returned either at the time we deliver your next order (in such a case, a new order must be made within 5days) or by post (charges borne by the customer).

If the order is returned because of unavailability of person, then shipping costs for the original order as well as the return plus transaction costs, if any, will be deducted before a refund is made.

Acceptable reason for return (only the following qualify for returns):
  • The received product is unfit for consumption at the time of delivery (pls note that we will not take a product if it does not suit your taste)
Refund
  • All refunds will be done to your bank account or in the form of coupons as applicable.
  • In case an order is cancelled before it is dispatched, the customer bears the transaction costs, if any (depending on the type of payment option chosen).
  • Incase an order is cancelled after it is dispatched, the customer bears the transaction costs, shipping costs for the original order as well as the return, whichever is applicable.
  • Incase the customer is not happy with the received product, a refund will be made ONLY after the product is returned by the customer.
  • Refund will be sent within 5 working days.