Building Name or Number
Post Code & City
Contact Number [provide number that is always reachable]
Email [double check if you have provided a valid email id. Delivery updates are sent to the registered email]
Any other special instruction
We offer Free home delivery for orders as described below:
|Country/Region||Free Shipping Minimum Order|
|Mol, Geel, Balen, Retie||€ 20|
|Beerse, Turnhout, Lommel, Leopoldsburg, Herentals, Tessenderlo||€ 35|
|Eindhoven, Veldhoven, Valkenswaard, Reusel, Eersel||€ 45|
|Geldrop, Best, Oirschot, Nuenen||€ 55|
|Helmond, Lierop, Someren||€ 60|
If the order does not meet the minimum amount for the above regions then a default shipping charge €3,99 will be applied. For orders from regions not mentioned above, shipping charge will be calculated based on the order weight.
|Less than or equal to 21.5 kgs||€ 3,99|
|Greater than 21.5 kgs & less than or equal to 30kgs||€ 5,99|
|Greater than 30 kgs & less than or equal to 40kgs||€ 7,99|
|Greater than 40kgs||€ 12,50|
We reserve the right to change or charge the shipping costs appropriately: if the shipping cost is incorrectly calculated or was unable to automatically calculate during checkout, we will recalculate the actual shipping costs & inform you before delivery.
You will be notified via email(s) the date/time of the delivery. Kindly make sure you are available to receive the order on the day of delivery. In case you are not available, pls provide an alternate address.
- If your order contains perishable items, pls make sure to have someone present on the day of delivery. Any delay in getting the order might affect the quality of the product & we will not take responsibility.
- As soon as you receive perishable items (vegetables, fruits, paneer & other frozen items), it is customers responsibility to store them appropriately. We will not be responsible incase of improper handling of the items.
Ordered but not delivered
It can happen that customer ordered a product online but is missing. This may happen due to delay in updating the stock information. In such a case, the money equivalent to the missing product will be refunded in the form of a coupon. This coupon can be used by the customer on the next purchase.
Returns & Refund
We, at Sree Krishna Supermarkt, take utmost care to ship the goods. In worst case, products can be returned within 5 days from the date of delivery. Our customer(s) has (/have) the right to return his or her order or product(s) within 5 days in the same condition they were received. Returns after the aforementioned days is not eligible.
We offer flexibility to return the Product either at the time we deliver your next order (in such a case, a new order must be made within 5days) or can be returned by post (charges borne by the customer).
If the order is returned because of unavailability of person, then shipping costs for the original order as well as the return plus transaction costs, if any, will be deducted before a refund is made.
Acceptable reasons for return (only the following qualify for returns):
- The received product is unfit for consumption at the time of delivery (pls note that we will not take a product if it does not suit your taste)
- The product is received in a damaged condition.
- All refunds will be done to your bank account or in the form of coupons as applicable.
- In case an order is cancelled before it is dispatched, the customer must bear transaction costs, if any (depending on the type of payment option chosen).
- Incase an order is cancelled after the order is dispatched, the customer must bear the shipping costs for the original order as well as the return.
- Refund will be sent within 5 working days.